Support links

Customizations

Our Professional Services can assist with these types of issues and many other customizations. Contact us with your requests.

Support Note:

We will do our best to assist you in any way we can. However in some cases, we can only provide support for our FAQ application in its original form. We may not be able to provide support for modified version of the applications user interface.

In order for us to provide support we must be able to access your installation from a live server on the internet.

Installation Instructions

The Universal FAQ Manager is distributed in a .zip file titled universal-faq-manager-app.zip.

The Universal FAQ Manager can be installed 2 ways.

  1. The "Easy Way" - using the installer
  2. and the "More Advanced Way" - using the sql scripts and editing the web.config

If your not sure which one to choose, pick #1 - the "Easy Way". ...and you'll be set-up in no time.

Using the Installer - "The Easy Way"

  • Open the zip file you received after purchasing the software.

  • Create a directory in your root folder of your website and give it a name - 'faq' Example: http://www.yoursite.com/faq

  • Extract the files from the zip file into the 'faq' directory you created.

  • Important! - For the installer to work, you must give Write permissions on the 'web.config' file located in the root of your FAQ directory.

  • In IIS, configure your 'faq' folder to run ASP.NET 2.0 applications.

  • Make sure you have added 'default.aspx' as a default document under the 'document tab.' If you do not have access to IIS please contact your web host and have them configure the directory for you.

Ok, now that you have the Universal FAQ Manager loaded into your website, its time to run the installer.

Using a web browser, navigate to your installer page:

The installer is be located at:
http://www.yoursite.com/faq/faq-installer.aspx

Follow the on-screen instructions to complete your installation.

Where to get help:

  • Find answers to common questions in our extensive FAQ.
  • Would you like us to install it for you? contact us.

Advanced Installation

  • Open the zip file you received after purchasing the software.

  • Create a directory in your root folder of your website and give it a name - 'faq' Example: http://www.yoursite.com/faq

  • Extract the files from the zip file into the 'faq' directory you created.

  • In IIS, configure your 'faq' folder to run ASP.NET 2.0 applications.

  • Make sure you have added 'default.aspx' as a default document under the 'document tab.' If you do not have access to IIS please contact your web host and have them configure the directory for you.

Database install scripts

You will find the Database scripts in the 'db' folder. Use Query Analyzer and run the install-database.txt to install the database tables, stored procedures, and functions. It is recommended that you have DBO privileges. After you have installed the database, make sure you delete the 'db' folder.

Web application Configuration settings

Using a text editor, open the web.config file in your 'faq' directory.

Database connection string

<add key="ConnectionString" 
value="Data Source={SQL Server};
SERVER=[192.168.0.1];
LANGUAGE=us_english;
DATABASE=[MYDATABASENAME];
UID=[USERID];
PWD=[PASSWORD];" />

Replace the [192.168.1.1] with the IP Address of your SQL Server.
Replace the [MYDATABASENAME] value with the name of your Database.
Replace the [USERID] value with the username that you use to connect to your database.
Replace the [PASSWORD] value with the password that you use to connect to your database.

Admin username and password

<add key="USERNAME" value="[APP_USERNAME]" />
<add key="PASSWORD" value="[APP_PASSWORD]" />

Replace the [APP_USERNAME] with the username you will use to login to the ASP.NET FAQ manager admin.
Replace the [APP_PASSWORD] with the password you will use to login to the ASP.NET FAQ manager admin.

Your company name

<add key="COMPANY_NAME" value="[COMPANY_NAME]" />

Replace the [COMPANY_NAME] with your company name.

The absolute path to your logo

<add key="APP_LOGO_PATH" value="[YOUR_LOGO]" />

Replace the [YOUR_LOGO] with the absolute path to your logo.
Example: http://demo.net-faq-manager.com/manager/images/template/logo.gif

The domain name where you installed the FAQ Manager

<add key="DOMAIN_NAME" value="[YOUR_DOMAIN]" />

Replace the [YOUR_DOMAIN] with the domain of your website.
Example: http://demo.net-faq-manager.com

The directory name where you installed the FAQ Manager

<add key="DIR_NAME" value="[YOUR_DIRECTORY]" />

Replace the [YOUR_DIRECTORY] with the directory name where you installed the FAQ software. Example: faq

NOTE: Localhost installation: see How do I install the FAQ Manager for localhost testing?

Accessing the application

To test and make sure that you have installed the asp.net faq manager correctly, navigate to your Application folder using your favorite browser.

Example: http://www.yourdomain.com/faq/

  • If the page loads correctly, you see the list of test FAQ categories. You have sucessfully installed the application.
  • If the page does not load correctly, please return to the beginning of the installation instructions and check your settings.


Feedback / Questions / Support

We value customer feedback. If you have specific features you'd like to see in the application, please let us know. If you have any questions, please view the FAQ section of our website or contact us using our online contact form.

FAQ - FAQ
CONTACT - Contact us

If you find any bugs or experience any problems, please let us know us immediately so we can fix them.