Support links

Customizations

Our Professional Services can assist with these types of issues and many other customizations. Contact us with your requests.

Support Note:

We will do our best to assist you in any way we can. However in some cases, we can only provide support for our FAQ application in its original form. We may not be able to provide support for modified version of the applications user interface.

In order for us to provide support we must be able to access your installation from a live server on the internet.

Online support

The Universal FAQ Manager support homepage is the main page to help you answer all of your questions about your new Universal FAQ Manager software products, featuring frequently asked questions, software documentation, and installation instructions.

We maintain high standards for customer service and strive to answer all your questions as quickly and thoroughly as possible.

As a general guideline, we suggest taking the following steps to get the most out of our technical support service:

  • Installation instructions
    Updated regularly with each release, the User Manual documentation contains information about the Universal FAQ Manager - from instructions on how to get started with your implementation to product features, tutorials, and references.

  • Consult Our FAQ Knowledge Base
    Our FAQ Knowledge Base includes up-to-date information including general answers, how-to's, and information about installation, licensing, technical, product fixes, and upgrading.

  • Submit a Support Request
    Submitting your support questions through the online support form is the best way to ensure that your requests are properly tracked and answered by our technical support team. Both free-trial users and licensed customers can submit support requests.

Covered by Support

The types of issues covered by Support include:

  • Software problems or bugs
  • Issues during setup in the customer environment
  • Basic help understanding specific features
  • All major, minor and patch releases

Not Covered by Support

Issues not covered by Support include (but we will do our best to help you):

  • Feature enhancements
  • Debugging code not written by us
  • Custom development
  • HTML authoring
  • Training
  • Integrating Universal FAQ Manager into other web applications

Customizations

Our Professional Services can help you with customizing the Universal FAQ Manager . Contact us with your requests.